Q: How much will it cost for shipping and handling?
A: We offer FREE shipping on all retail orders shipped within the United States (including Alaska and Hawaii).
At this time we do not ship outside the United States.
Q: When will I receive my order?
A: We make every effort to process your order as fast as possible as we know some of the items ordered are for gift giving. However, due to the large number of orders received on particular days, we process by the following policy:
*Orders received before 1pm PT will be shipped next business day.
*Orders received after 1pm PT will be shipped within the next two business days.
*Custom and special orders will be processed within 5 business days.
If for any reason we are unable to process your order within that time frame we will email you and tell you when items will be shipped.
We use USPS First Class or Parcel Post ground shipping.
Allow 7 business days for ground shipping.
Q: Is there sales tax?
A: All orders that are shipped to addresses in Georgia will be charged 7% sales tax during checkout.
Q: What is your return policy?
A: GUARANTEED 100% of the time!!
You may return your item within 7 days of receipt for a full refund as long as the item has not been worn, washed or altered in any way. It must have original tags attached. I will gladly take exchanges for the same shirt in different sizes. Personalized items with a specific event, date or name or other specifics you requested are a final sale. I will not be responsible if item is lost or damaged in transit when it is returned. Buyer will pay shipping charges for returned or exchanged items.
Q: How can I pay for my items?
A. We offer payment through Stripe on a secure server.
Q: How secure is your site?
A. You can shop at www.debbiewendell.com online with confidence. We have partnered with Stripe, a leading payment gateway, to offer safe credit card transactions for our customers.
Stripe manages the complex routing of sensitive customer information through the credit card processing network. The company adheres to strict industry standards for payment processing, including:
* 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
* Industry leading encryption hardware and software methods and security protocols to protect customer information.
* Compliance with the Payment Card Industry (PCI) Data Security Standard.